Client Liaison Executive

Description

Acts as the face of ONOT and manages the client relationship from the initial call to the final resolution. Responsibilities include handling intake, financial coordination, and providing family reassurance.

 

Duties

  1. Conduct intake interviews.
  2. Collect and document client information.
  3. Financial coordination.
  4. Maintain communication logs and follow-ups.
  5. Ensure client satisfaction and timely response.

 

Availability

Must be prepared for shift work, which may include evenings and weekends, as the initial contact centre is operational 24/7. Requires a fast-paced work environment with high call volume.

 

Requirements

  1. Bachelor’s degree in Health Administration, Communications, or related field.
  2. At least 2 years in customer service or healthcare setting.
  3. Strong interpersonal and organizational skills.
  4. Multilingual (English + French/ Arabic/ Spanish) is a plus.

 

Contract Type

Full-time (Shift rotation)

 

Application Deadline

30th June 2026

Apply now