Our Services
We ensure your family’s healthcare journey is safe, efficient, and meticulously managed, providing global standards of clinical oversight right here in Ghana.
We provide professional, compassionate care across three specialized pillars:
Medical Concierge Services
- Dedicated Management: A personal healthcare manager to handle long-term care and logistical burdens.
- Full Coordination: End-to-end management of specialist scheduling, diagnostic requests, prescriptions, and medical records.
- Medication Logistics: Automatic refills and convenient home delivery of medications.
- Clinical Escorts: Professional companions for every medical appointment.
- Recovery & Support: Expertly managed post-treatment and in-home care with absolute discretion.
CareBridge Services (Medical Travel)
- World-Class Access: Simplified access to premier medical treatment within Ghana.
- Tiered Packages: Transparent “Essential to VIP” plans covering consultations, travel, and recovery.
- Logistics Management: Full handling of visas, insurance, and international paperwork.
- Unified Planning: Coordination of all logistics in a single, seamless plan.
- Dedicated Liaisons: Clear communication at every service point throughout your journey.
Healthcare Roadmap & Navigation Services
- Specialist Routing: Tell us your symptoms, and we pinpoint the exact specialist you need, providing facility options and estimated fees.
- Diagnostic Booking: Fast-tracked, priority scheduling for complex imaging (like MRIs) and specialized laboratory tests.
- Medication Sourcing: We leverage our extensive pharmacy network to locate and secure hard-to-find or out-of-stock medications.
- Clear Direction: For a flat consultation fee, receive a precise, actionable roadmap for your care before you even leave your house.
Why Choose ONOT?
- Local Expertise: We give you direct access to Ghana’s premier specialists and accredited facilities.
- Your Clinical Advocate: We manage the complexities of the medical system, so your family doesn’t have to.
- Logistical Precision: We handle every high-touch detail, from navigating local traffic to coordinating medical transport.
- End-to-End Continuity: We ensure an unbroken chain of care from your initial consultation to your final day of recovery.
Frequently Asked Questions
What exactly is "Medical Coordination"?
At ONOT, we act as your professional healthcare advocate. We bridge the gap between complex medical systems and the patient. We manage the administrative and logistical burden of scheduling specialists appointments, managing medical records, and tracking medications, so that families and patients can focus entirely on recovery.
Does ONOT provide the medical care directly?
No, we are your Bridge. We connect you to Ghana’s premier specialists and accredited facilities, managing the logistics, records, and communication so you can focus entirely on getting well.
How do you ensure the quality of the hospitals in your network?
We prioritize patient safety by working exclusively with a Preferred Provider Network (PPN). Every facility in our network is selected based on a rigorous “Clinical Standards” review to guarantee ONOT patients receive the quality they need and deserve. This means you aren’t just a number in a queue; you are an ONOT-protected patient.
Is my medical information secure?
Absolutely. We prioritize patient confidentiality and data security. All clinical data, imaging, and records are stored in an encrypted Digital Vault, accessible only to authorized medical personnel and the client.
How quickly can ONOT respond to an emergency request?
We operate on a constant readiness posture. We acknowledge urgent requests within 15 minutes and immediately begin clinical assessment. While timelines depend on medical complexity, our team can mobilize and initiate fully coordinated service within 24 hours for high-urgency cases.
What are your different service levels?
At ONOT, we believe you should only pay for the level of coordination you actually need. We offer three modular tiers across our core services:
- Standard: Essential clinical oversight and emergency coordination.
- Premium: Active case management, specialist booking, and dedicated advocacy.
- Elite: Full white-glove logistics, VIP transport, and 24/7 priority Command Center access. For a full side-by-side comparison of exactly what is included in each package, please view our services above.
Can I upgrade or customize my service tier?
Absolutely. Our services are modular. You can start with a Standard consultation to get a roadmap and later upgrade to Premium or Elite if your medical situation becomes more complex and requires high-touch logistical support.
Is ONOT Healthcare expensive?
We view our services as an investment in safety, speed, and peace of mind. By using ONOT, families often avoid the massive “hidden costs” of medical travel such as administrative errors, missed appointments, and emergency complications caused by poor coordination. Because medical needs are highly individual, we offer bespoke pricing based on the patient’s clinical condition and your chosen service tier.
I am looking for cost-effective support. Can ONOT still help me?
Absolutely. Our Healthcare Roadmap & Navigation service is designed to be highly accessible. For a simple flat fee, we provide the expert clinical direction you need to confidently navigate facilities without the commitment of full concierge management.
How do you bill clients?
To ensure absolute transparency and prevent any delays in your care, we use a separated billing model. We strictly separate our professional coordination fees (for our time and medical expertise) from your actual third-party medical costs (like hospitals, specialists, and pharmacies). This ensures you always know exactly what you are paying for.
How do I receive a quote?
Since every case is unique, we recommend booking a brief consultation. We assess the medical requirements and provide a transparent, tiered proposal so you can choose the level of investment that fits your needs.
Do you add markups to bills?
No. Unlike medical brokers who add hidden markups to your bills, we operate differently. We charge a transparent administrative fee on third-party payments to act as your financial surrogate. Our team performs a rigorous, line-by-line audit of all your medical charges to ensure you only pay for the care you actually received, effectively protecting you from being overcharged.
Do you offer discounts for families or long-term care?
Yes. For chronic disease management, we recommend our Family Retainer, which covers up to 4 members and includes regular home audits to ensure your home environment is optimized for recovery.
How do you handle payments to hospitals and specialists?
Before active service begins, we require a deposit into a dedicated client fund. We use this fund to pay third-party vendors directly on your behalf. This guarantees your treatment is never paused while waiting for international bank transfers to clear. Once your care is complete, any unused balance from this fund is fully refunded to you.
Do you work with insurance providers?
Yes, we do. However, to ensure immediate deployment without the delays of third-party approvals, ONOT operates primarily on a “Pay-and-Claim” basis. You settle the service fees with us directly, and we provide you with a fully coded Medical Superbill and Clinical Report within 48 hours to help you file a swift reimbursement claim with your insurer.
Want to know more?
Get in touch.